It will be B2B call operations. The calls will be between the employee and the doctors in USA and the calls will be about Insurance policies and related to health. Understand the basic professional standards and established procedures, policies before taking action and making decisions.

Skills:

Strong ability to communicate in multiple languages.

Excellent problem-solving and customer service skills.

Good working knowledge of computers and telephone systems.

Patience with customers and ability to handle tough situations.

Duties:

Provide customer support via phone calls for international customers, in multiple languages.

Troubleshoot customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up.

Utilize computing and technical expertise to respond to customer inquiries.

Regularly review customer feedback and take measures to improve customer service.