Shi-Liv Accommodations Pvt. Ltd. jobs - Guest Relations and Client Servicing Executive

Job Title: Guest Relations and Client Servicing Executive

Location: Bangalore (Hybrid)

As we continue to grow, we are looking for a dynamic and experienced Guest Relations and Client Servicing Executive to join our team and ensure a seamless experience for our tenants.

Key Responsibilities:

Guest Relations Management:

• Act as the first point of contact for tenants, ensuring a welcoming and professional experience.
• Manage tenant onboarding, including handling check-in formalities, orientation, and guiding them through the facilities.
• Respond to tenant inquiries, resolve issues promptly, and ensure tenant satisfaction throughout their stay.
• Build and maintain strong relationships with tenants, ensuring their needs are met and concerns are addressed.
• Handle tenant complaints with tact, patience, and efficiency, escalating issues when necessary.

Operations and Coordination:

• Coordinate with relevant technicians and service providers for property maintenance, repairs, and other operational needs.
• Schedule and oversee routine maintenance, cleaning, and inspections to ensure properties are in excellent condition.
• Manage the check-out process, including inspections, damage assessments, and handling deposit returns.
• Ensure all common areas and amenities are well-maintained and meet company standards.
• Communication and Language Skills: Communicate effectively in English, Hindi, and Kannada to cater to a diverse tenant base.
• Prepare and distribute regular updates, notices, and newsletters to tenants.
• Maintain clear and consistent communication with tenants, addressing their queries and providing timely updates.

Administrative Duties:

• Maintain accurate records of tenant interactions, maintenance requests, and other relevant data.
• Prepare reports on occupancy rates, tenant feedback, and operational efficiency.
• Assist in the development and implementation of policies and procedures to enhance the tenant experience.

Customer Experience Enhancement:

• Continuously seek ways to improve the tenant experience, gathering feedback and implementing suggestions.
• Organize and coordinate community events to foster a sense of community among tenants.
• Ensure compliance with company policies and local regulations regarding tenant management and property upkeep.

Qualifications:

• Proven experience in guest relations, sales, or operations, preferably in the real estate or hospitality industry.
• Excellent communication skills, with fluency in English, Hindi, and Kannada.
• Strong interpersonal skills, with the ability to build rapport with tenants and resolve conflicts effectively.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Proficiency in Microsoft Office Suite and experience with property management software is a plus.
• A customer-first attitude, with a passion for delivering exceptional service.

Benefits:

Opportunity to grow within a dynamic and fast-paced company.

A supportive work environment with a focus on work-life balance.

Training and development opportunities.

To Apply:

Please send your resume and a cover letter detailing your relevant experience. We look forward to hearing from you!