Sagility jobs - Customer Service Associate

Qualification: Graduates (No Engineering & Tech Graduates, No Master’s Degree)

Experience: Fresher/0 – 12 Months

Shifts & Weekly Offs: Rotational Night Shifts with 2 days Saturday Sunday Fixed off in a week

Transport: Transport both Pick-up as well as Drop facility

Job title: Customer Service Associate

Location: Bangalore

Objective and responsibility

Position summary:

The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary),remittance or denial of the claim.

Roles and Responsibilities:

· Understand the basic professional standards and established procedures, policies before taking action and making decisions

· Processing claims and handling calls, as per the process guidelines

· Adhering to the service level and understanding Quality & Auditing parameters

· Assume responsibility for work and coordinating efforts

· Meeting assigned productivity goals

· Adhere to attendance and punctuality norms

· Acquiring knowledge & skills of related areas of the process

· Interpersonal relationship at work with peers, supervisors and should not have any recorded

Desired skills and abilities:

· Knowledge on US health care

· Good Oral and Written Communication Skill in English

· Awareness of Telephonic Etiquettes & MS Office suite

· Good Typing Skills & Basic computer Navigation Skills