Job Role:
Technical Support Engineer - Level 1 Location:
Bangalore Experience:
0-3 Years Year of Passing:
2024 or before Qualification:
Any Degree Salary Package:
2.8 -
4 LPA + Shift Allowances + 2-way cab facility (freshers will get 2.8 LPA)
Working Model:
Work From Office (5 days working) Process:
Voice Process (Tech Support) Shift:
Rotational shift including night shift Bond/Agreement:
No Responsibilities:
Escalate issues in a timely manner according to standard operating procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Create new knowledge base articles to capture new learning's for reuse throughout the organization
Participate in technical communications within the peers to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical trainings,
Read and work with other technical support engineers on cases which will help cultivate that expertise