Job Description:

Candidate must be very excellent on Tamil & Hindi Communication
Basic understanding and knowledge in Electrical and Electronic
Must be highly knowledge in PC
Good communication prefers
Should be able to work in Office (work from office)

Responsibilities:

Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement

Establish a standard set of service requirements; create training workshop to ensure all sales employees fully understand the requirements and are capable of following it precisely

Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully

Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors

Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them

Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates

Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits