Hiring : Freshers : Customer Support Executive: Non Voice : 2.5-3.3 LPA
Job Location: Gurgaon
Process : Non Voice : Email and Chat
1: Any Graduate Fresher
2: Candidate Must Not Have Any Exams in Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: Excellent Communication Skills
6: Cabs Available in odd hours
7: Immediate Joiners Only
8: Candidate Must be Living in Delhi or Gurgaon
Key Responsibilities:
Customer Interaction:
Handle customer inquiries through voice and non-voice channels, including email and chat.
Provide professional and courteous responses to customer queries and complaints
Problem Resolution
Troubleshoot and resolve customer issues effectively.
Use established processes and procedures to find solutions.
Follow up with customers to ensure their issues are resolved to their satisfaction
Documentation:
Accurately log all interactions and maintain detailed records of customer communications using company tools and software.
Performance:
Achieve assigned targets within agreed timelines.
Adhere to quality guidelines and standards set by the company.
Qualifications:
Educational Requirements:
Only graduates can apply. Specific roles may require only graduates
Skills:
Excellent communication skills, both verbal and written
Attention to detail and strong problem-solving skills
Ability to multi-task and adapt to changes quickly