We are seeking a reliable and enthusiastic Customer Support Executive to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.

Key Responsibilities:

Answer incoming calls from customers regarding products and services

Assist customers with inquiries, concerns, and requests

Identify and escalate priority issues

Provide product and service information to customers Process orders, forms, applications, and requests

Follow up on customer calls where necessary

Document all call information according to standard operating procedures

Follow communication scripts when handling different topics

Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Meet productivity metrics such as call handling time, after-call work, and quality standards

Collaborate with team members and other departments to ensure overall customer satisfaction

Requirements: