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Kitty Technology Pvt. Ltd. jobs - Customer Support Executive

Customer Support Executive

Kitty Technology Pvt. Ltd.
location
Gurgaon
experience Fresher
salary Salary not disclosed
qualification
Diploma, BA, 12th Pass (HSE)
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Posted: 8 Months ago
Views: 3
Applications: 3
Openings: 1

Job Description

We are seeking a reliable and enthusiastic Customer Support Executive to join our dynamic team. In this role, you will be responsible for handling inbound and outbound customer calls in a professional manner. Your primary objective will be to provide excellent customer service and resolve customer inquiries promptly and accurately.

Key Responsibilities:
Answer incoming calls from customers regarding products and services
Assist customers with inquiries, concerns, and requests
Identify and escalate priority issues
Provide product and service information to customers Process orders, forms, applications, and requests
Follow up on customer calls where necessary
Document all call information according to standard operating procedures
Follow communication scripts when handling different topics
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Meet productivity metrics such as call handling time, after-call work, and quality standards
Collaborate with team members and other departments to ensure overall customer satisfaction

Requirements:
GDS Certificate is important
Diploma or equivalent
Previous experience in a customer service role or call center environment preferred
Excellent verbal and written communication skills
Proficiency in computer applications and ability to learn new software quickly
Strong problem-solving abilities
Ability to work well under pressure in a fast-paced environment
Flexibility to work various shifts, including evenings and weekends
Punctuality and consistent attendance

Benefits: PF, ESIC, Cab facility

Job Particulars

Role BPO / Customer care
EducationDiploma, BA, 12th Pass (HSE)
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1715384
Job Category Diploma , Tech Support
Locality Address Gurgaon-Others
StateHaryana
Country India

About Company

Kitty Technology Pvt. Ltd.
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