Customer Support Associate jobs in Gurgaon at The Artarium

Job Description: We are seeking a dedicated and empathetic Customer Support Associate to join our team. The ideal candidate will be passionate about providing outstanding customer service and resolving inquiries efficiently. As a Customer Support Associate, you will be the first point of contact for our customers, addressing their concerns, answering questions, and providing solutions to ensure a positive experience.

Responsibilities:
Serve as the primary point of contact for customers via phone, email, chat, or other communication channels.

Respond promptly and courteously to customer inquiries, providing accurate information and solutions.

Assist customers with product/service-related issues, troubleshooting problems, and resolving complaints effectively.

Educate customers on product features, usage, and troubleshooting techniques.

Document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.

Collaborate with other team members to escalate complex issues and ensure timely resolution.

Identify opportunities for process improvements and contribute to enhancing the overall customer support experience.

Maintain a positive and professional attitude while interacting with customers and colleagues.

Adhere to company policies and procedures regarding customer support standards and practices.

Continuously strive to meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.

Requirements:

High school diploma or equivalent; bachelor’s degree preferred.

Previous experience in customer service, preferably in a fast-paced environment.

Excellent communication skills, both verbal and written, with a strong command of the English language.

Empathetic and patient demeanor with the ability to actively listen and understand customer needs.

Strong problem-solving skills and the ability to think quickly on your feet.

Proficiency in using CRM software and other customer support tools.

Ability to work independently as well as part of a team in a collaborative environment.

Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

Commitment to providing exceptional customer service and exceeding customer expectations.

Positive attitude, resilience, and willingness to adapt to change.

Artarium is an online store dealing in arts and crafts products, and decorative items for your home and office. We are based in Gurgaon, Haryana, and deliver orders all over India. We specialize in making decorative items, showpieces, artistic figurines, etc. Our products are first designed by our team of experts in 3D and then the final product is made with materials like Epoxy Resin, Poly Resin, Fiber Resin, Ceramic, Metal, Wood, etc.