Wellversed jobs - Customer Support Executive

We are seeking a dynamic and customer-focused individual to join our team. 

Responsibilities:

• Resolve customer queries, complaints or requests on daily basis

• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.

• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.

• Escalate complex customer issues to relevant stakeholders for timely resolution.

• Track the quantity and quality of queries handled to ensure productivity and efficiency.

• Engage in cold calling to reach out to potential clients for gathering feedback of our offering.

Skills Required:

• Minimum of 6 months of work experience in customer support or a related field.

• Impeccable communication skills, both verbal and written.

• Patience and the ability to handle challenging customer interactions.

• Experience with CRM tools is a plus.

• Basic proficiency in Excel/Google Sheets.

• Active listening skills to understand customer needs.

• Empathy towards customers to ensure a positive customer experience.

• Strong email writing skills.

Location : Gurgaon, Haryana