Shourya Global consultant jobs - Team Lead

Team Lead

Shourya Global consultant

Gurgaon

3 to 4 Years

6,00,000 - 8,00,000 Per Year

B.Com, BA, BBA/BBM, BCA, MBA/PGDM

Job Description

We are seeking an experienced Team Lead to manage a team of customer service representatives handling inbound calls from international customers. The ideal candidate will have a proven track record of leading a team, resolving customer queries, and promoting products/offers/services.

Key Responsibilities:
- Handle customer inbound calls and resolve queries efficiently

- Provide information about products, offers, and services to customers

- Lead and manage a team of 15+ agents, providing guidance and support

- Ensure team performance meets or exceeds set targets and standards

- Analyze customer feedback and implement process improvements

Requirements:
- Minimum 3 years of experience as a Team Lead in an international voice process/BPO setup

- Proven experience in managing a team of 15+ agents

- Experience in handling international customer inquiries and resolving issues

- Strong communication, leadership, and problem-solving skills

- Physical disabilities are welcome; we are an equal opportunities employer

If you're a motivated and customer-focused individual looking for a challenging role, please apply

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, MBA/PGDM

Who can applyExperienced (3 to 4 Years)

Hiring Process Telephonic Interview, Not-Defined

Employment TypeFull Time

Job Id1784815

Job Category MBA , BSc/BCA/BBM , Tech Support

Locality Address DLF Cyber City

StateHaryana

Country India

About Company

We are an agency with a difference as our company staffs have come from an engineering and Human resource Management background , this gives us the ability to vet our candidates more thoroughly to ensure you have the right engineer(s) for our clients projects.

Domestic & International Services:

Recruitment and Selection
Executive Search, Leadership hiring.
Organization Development, Compensation, Performance Management, HR Policies, Surveys
Payroll processing
HR Process Outsourcing - RPO
Study in India & Abroad Services.

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