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Shourya Global consultant jobs - Team Lead

Team Lead

Shourya Global consultant
location
Gurgaon
experience 3 to 4 Years
salary 6,00,000 - 8,00,000 Per Year
qualification
B.Com, BA, BBA/BBM, BCA, MBA/PGDM
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Posted: 3 Months ago
Views: 7
Applications: 1
Openings: 2

Job Description

We are seeking an experienced Team Lead to manage a team of customer service representatives handling inbound calls from international customers. The ideal candidate will have a proven track record of leading a team, resolving customer queries, and promoting products/offers/services.

Key Responsibilities:
- Handle customer inbound calls and resolve queries efficiently
- Provide information about products, offers, and services to customers
- Lead and manage a team of 15+ agents, providing guidance and support
- Ensure team performance meets or exceeds set targets and standards
- Analyze customer feedback and implement process improvements

Requirements:
- Minimum 3 years of experience as a Team Lead in an international voice process/BPO setup
- Proven experience in managing a team of 15+ agents
- Experience in handling international customer inquiries and resolving issues
- Strong communication, leadership, and problem-solving skills
- Physical disabilities are welcome; we are an equal opportunities employer

If you're a motivated and customer-focused individual looking for a challenging role, please apply

Job Particulars

Role BPO / Customer care
EducationB.Com, BA, BBA/BBM, BCA, MBA/PGDM
Who can applyExperienced (3 to 4 Years)
Hiring Process Telephonic Interview, Not-Defined
Employment TypeFull Time
Job Id1784815
Job Category MBA , BSc/BCA/BBM , Tech Support
Locality Address DLF Cyber City
StateHaryana
Country India

About Company

We are an agency with a difference as our company staffs have come from an engineering and Human resource Management background , this gives us the ability to vet our candidates more thoroughly to ensure you have the right engineer(s) for our clients projects.

Domestic & International Services:

  • Recruitment and Selection
  • Executive Search, Leadership hiring.
  • Organization Development, Compensation, Performance Management, HR Policies, Surveys
  • Payroll processing
  • HR Process Outsourcing - RPO
  • Study in India & Abroad Services.
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