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Fresher 
15,000 - 21,000 Per Month About the Job:
As a Customer Success Executive, you will be responsible for ensuring our customers achieve their desired outcomes while using our products/services. You will build strong relationships, provide exceptional support, and drive customer satisfaction and loyalty.
Location: Gurugram, Haryana
Position Type: Full-Time, On-site
Responsibilities:
Ø Customer Onboarding: Conduct thorough onboarding sessions to ensure customers understand our products/services.
Ø Relationship Building: Develop and maintain strong relationships with customers through regular communication.
Ø Support and Troubleshooting: Provide timely and effective support to resolve customer issues.
Ø Communication: Clearly communicate product updates, best practices, and relevant information to customers.
Ø Feedback and Insights: Gather customer feedback and share insights with internal teams to drive product improvements.
Ø Retention and Growth: Identify opportunities to upsell or cross-sell, and collaborate with sales teams to drive revenue growth.
Ø Strong convincing power and should understand the responsibility of handling customer queries.
Requirements:
Ø Fresh graduates with a degree in any field (emphasis on communication).
Ø Excellent communication, interpersonal, and problem-solving skills.
Ø Ability to work in a fast-paced environment and prioritize tasks effectively.
Ø Strong customer-centric mindset and empathy.
Ø Willingness to learn and grow with the company.
Ø Internships in customer-facing roles.
Benefits:
Ø Competitive salary based on experience.
Ø Opportunities for professional development and growth within the company.
Ø Dynamic and collaborative startup work environment.
How to Apply:
If you're interested, send your resume, cover letter & portfolio showcasing your work with the subject line 'Customer Success Executive Application.'
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