Core Asana Pvt Ltd jobs - Customer Success Executive

About the Job:

As a Customer Success Executive, you will be responsible for ensuring our customers achieve their desired outcomes while using our products/services. You will build strong relationships, provide exceptional support, and drive customer satisfaction and loyalty.

Location: Gurugram, Haryana

Position Type: Full-Time, On-site

Responsibilities:

Ø  Customer Onboarding: Conduct thorough onboarding sessions to ensure customers understand our products/services.

Ø  Relationship Building: Develop and maintain strong relationships with customers through regular communication.

Ø  Support and Troubleshooting: Provide timely and effective support to resolve customer issues.

Ø  Communication: Clearly communicate product updates, best practices, and relevant information to customers.

Ø  Feedback and Insights: Gather customer feedback and share insights with internal teams to drive product improvements.

Ø  Retention and Growth: Identify opportunities to upsell or cross-sell, and collaborate with sales teams to drive revenue growth.

Ø  Strong convincing power and should understand the responsibility of handling customer queries.

Requirements:

Ø  Fresh graduates with a degree in any field (emphasis on communication).

Ø  Excellent communication, interpersonal, and problem-solving skills.

Ø  Ability to work in a fast-paced environment and prioritize tasks effectively.

Ø  Strong customer-centric mindset and empathy.

Ø  Willingness to learn and grow with the company.

Ø  Internships in customer-facing roles.

Benefits:

Ø  Competitive salary based on experience.

Ø  Opportunities for professional development and growth within the company.

Ø  Dynamic and collaborative startup work environment.

How to Apply:

If you're interested, send your resume, cover letter & portfolio showcasing your work with the subject line 'Customer Success Executive Application.'