Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

WePlace Consulting has been a leader in recruitment, specializing in IT & Non-IT sectors, with a stellar track record in IT, FMCG, logistics, BPO, and more. Our expertise spans every skill set needed across diverse industries.
WePlace Consulting is a growing recruitment company which caters to all levels of talent, from executive to top management, ensuring comprehensive support for your staffing needs. With extensive experience and a prestigious clientele, we excel in placing professionals in various fields.
Offering a complete suite of business consulting services, WePlace Consulting serves local, state, national, and multinational clients, delivering tailored solutions to achieve their business objectives.