Key Responsibilities:
Handle inbound and outbound calls professionally.
Assist customers with queries, troubleshooting, and issue resolution.
Maintain high-quality standards in customer interactions.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit services of the company.
Requirements:
Strong verbal and written communication skills in Tamil
Ability to work in a fast-paced environment.
Excellent problem-solving and customer service skills.
Good working knowledge of computers and telephone systems.
Patience with customers and ability to handle tough situation
Opportunity for career growth and development.
Friendly and inclusive work culture.