Previous experience/fresher in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Comfortable in Hindi/English Language.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Responsibilities:
Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
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