Vaid Ayurveda jobs - Telecaller

**Job Summary:**  We are looking for a motivated and results-driven Telecaller to join our team. The ideal candidate will have excellent communication skills and a professional demeanor to make outbound and receive inbound calls, provide product information, and convert leads into sales or appointments. You will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of calls.
---
**Key Responsibilities:**
1. **Make Outbound Calls:**     

- Contact potential or existing customers to inform them about products, services, or promotions.   

- Explain product features, benefits, and pricing.   

- Answer customer queries regarding product details.
2. **Receive Inbound Calls:**     

- Handle incoming inquiries and resolve customer issues or complaints.   

- Assist customers with questions related to products, orders, or general inquiries.
3. **Sales and Lead Conversion:**     

- Identify customer needs and suggest suitable products or services.   

- Persuade customers to buy products or take relevant actions (schedule appointments, sign up for a service, etc.).   

- Achieve daily/weekly sales targets and goals.
4. **Customer Relationship Management (CRM):**     

- Maintain detailed records of customer interactions in the CRM system.   

- Follow up with customers and prospects to ensure satisfaction and resolve issues.
5. **Market Research:**     

- Gather feedback from customers and report to management.   

- Stay updated on product knowledge, market trends, and competitor offerings.
6. **Adhere to Scripts:**     

- Use provided scripts for sales pitches and customer service calls, while being flexible enough to handle unscripted conversations.
---
**Qualifications and Skills:**
- High school diploma or equivalent (Bachelor’s degree preferred).

- Proven experience in telemarketing, telesales, or customer service.

- Excellent verbal communication and listening skills.

- Ability to handle objections and remain calm under pressure.

- Proficiency in basic computer skills (MS Office, CRM systems).

- Strong persuasive skills and a positive attitude.

- Target-driven and self-motivated.
---
**Working Conditions:**
- Full-time/Part-time positions available.

- Office-based or remote depending on the company.

- Flexible working hours based on company requirements.

**Salary:**  Competitive salary plus commission/incentives.
---