Roham Relief jobs - Telecaller

We are looking for a Telecaller that will be the liaison between our company and its current and potential customers. Keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

• Previous experience/fresher in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Comfortable in Hindi/English Language.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree