Spancore Technology jobs - International Voice Process Associate

Job Title: International Voice Process Associate

Location: Coimbatore

seeking skilled and customer-focused individuals to join our team as International Voice Process Associate. In this role, you will be responsible for handling inbound and outbound calls from international customers, addressing their queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound/outbound international calls to assist customers with inquiries, complaints, and technical issues.
• Deliver excellent customer service while adhering to company guidelines and protocols.
• Provide accurate information and solutions to customer queries.
• Document all customer interactions in the system with attention to detail.
• Escalate complex issues to the relevant departments and ensure follow-up.
• Meet individual performance metrics, including call handling time, customer satisfaction, and first call resolution.
• Maintain a professional and positive attitude while dealing with international customers.

Qualifications:

• Any graduate or diploma holder (preferred).
• Strong proficiency in English, with an ability to understand and communicate with international customers.
• Experience in a voice-based BPO or customer service role is preferred.
• Ability to handle pressure and multitask efficiently.
• Willingness to work in rotational shifts, including night shifts, to align with international time zones.

Skills:

• Excellent verbal communication and listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle difficult customer situations with patience and professionalism.
• Basic computer skills and knowledge of customer service tools.

Benefits:

• Competitive salary package with performance-based incentives.
• Night shift allowances for international process.
• Opportunities for professional growth and career development.
• Training and skill enhancement programs.
• A supportive and friendly work environment.

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