Location: Coimbatore
Position: We have immediate opening for International Voice Process in Coimbatore
Job Description:
We have immediate opening for International Voice Process. We are looking for energetic and customer-focused individuals to handle international customer inquiries and provide excellent support via phone. This role involves interacting with customers globally, resolving queries, and ensuring a seamless customer experience.
Responsibilities:
Handling inbound and outbound international calls
Providing timely and accurate solutions to customer queries
Maintaining a high level of customer service
Following up on unresolved issues and escalating them when necessary
Documenting all interactions and updating customer information in the system
Requirements:
Excellent verbal communication skills in English
Prior experience in international voice process or customer service is preferred
Willingness to work in night shifts and rotational shifts
Strong problem-solving skills and ability to think on your feet
Basic computer literacy and familiarity with CRM tools
Benefits:
Attractive salary package with performance-based incentives
Opportunity to work with an international clientele
Growth opportunities and career advancement
Comprehensive training and development programs
Education-
12th and UG or pg : Any Graduate - Any Specialization