Spancore technology jobs - BPO international voice process

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  The role involves handling customer service and support calls for international clients in English. You will be addressing queries, troubleshooting issues, and providing information on products or services over the phone.

What qualifications are required?

• Fluency in English (both written and spoken) is essential.
• A minimum qualification of 12th standard or any undergraduate degree.
• Neutral accent and excellent communication skills are required.
• Prior experience in international voice support is a plus but not mandatory.

Is prior experience necessary?

• Experience in international customer service or in a call center handling international clients is preferred, but freshers with excellent communication skills are welcome to apply.

What are the key responsibilities of the role?

• Handle inbound and outbound calls for international clients.
• Resolve customer queries, complaints, and requests efficiently.
• Maintain a professional and courteous tone while interacting with customers.
• Document call details and follow company procedures for customer support.
• Provide information and troubleshoot issues related to products/services.

What are the work hours?

• This is a full-time role with rotational night shifts and weekend shifts as it involves working with international clients in different time zones.

What is the salary range for this position?

• The salary is competitive, starting from ₹15,000 - ₹25,000 per month based on experience and communication skills. There may also be opportunities for performance-based incentives.

What skills are expected?

• Excellent communication skills in English.
• Ability to understand and resolve customer issues effectively.
• Strong listening and problem-solving abilities.
• Familiarity with basic computer applications and ability to log call details.

What are the opportunities for growth?

• There are ample opportunities to grow into roles such as Team Lead, Supervisor, or Quality Analyst depending on your performance and experience.

What is the work environment like?

• The work environment is professional and fast-paced, with a focus on delivering high-quality customer service. You will be working in a dynamic team that supports global customers.

How can I apply?

• Interested candidates can submit their resumes to our email 

What is the selection process?

• The process includes an initial screening of resumes.
• A voice and accent assessment to evaluate communication skills.
• HR Interview to assess experience, customer service approach, and fit for the role.

What kind of questions can I expect in the interview?

• Questions related to your experience (if any) in international customer service.