Job Title: BPO US Process Executive
Location: Coimbatore, Tamil Nadu, India
Job Type: Full-time
Responsibilities:
Handle outbound calls to potential and existing customers.
Provide information about products and services to customers.
Resolve customer inquiries and issues promptly and professionally.
Follow communication scripts and guidelines to maintain consistency.
Achieve individual and team targets for call quality and customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Requirements:
Prior experience in a BPO or customer service role preferred.
Excellent communication skills in English (both verbal and written).
Benefits:
Competitive salary package with performance incentives.
Comprehensive training and development programs.
Positive and collaborative work environment.
Medical insurance and other employee benefits.