We have an exciting job opportunity available!
Job Title: Product Support Executive

Location: Bangalore

Position Type: Full-Time

Pay Range: 3 LPA

Role description: You will be the primary point of contact for our European customers, ensuring exceptional support and service delivery round the clock.

Your responsibilities will include:

● Providing timely and effective support to customers via various channels, including email, chat, and phone.

● Resolving customer queries and issues related to our SAAS products, demonstrating a deep understanding of our platform's functionalities.

● Collaborating with cross-functional teams to escalate and resolve support requests.

● Proactively engaging with customers to understand their needs and provide tailored solutions, contributing to overall customer satisfaction and retention.

● Maintaining accurate records of customer interactions and troubleshooting activities in our CRM system. Participating in continuous training and upskilling sessions to stay updated on product features, industry trends, and best practices.

● Adhering to service level agreements (SLAs) and performance metrics to ensure high-quality support delivery.

Requirements

● Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.

● Languages – You are fluent in English.

Nice to have skills: Experience with customer-centric approaches. Experience within high-growth (SaaS) scale-ups. Experience within the Marketing, Advertising, or Data industry.

Additional requirements for context: Flexible schedule: able to cater to UK/European/US time zones.

Please note this role is WFO and only immediate joiners or some one available within 15 days will be considered.

Interested to learn more about the open roles DM or share your resumes

All shortlisted applicants will receive a call from hiring team.