Spancoretech jobs - International BPO Voice Process

Customer Support:

• Handling inbound and outbound calls from international customers.
• Providing assistance, troubleshooting, and resolving inquiries or issues related to products or services.

Communication:

• Communicating effectively and professionally with customers via phone, email, or chat.
• Ensuring a high standard of customer service and satisfaction.

Technical Support:

• Providing technical assistance for products or services, if applicable.
• Troubleshooting technical problems and providing solutions or escalation as needed.

Sales Support (if applicable):

• Assisting customers with product information, pricing, and sales inquiries.
• Upselling or cross-selling products or services to meet sales targets.

Documentation:

• Recording and maintaining accurate records of customer interactions and transactions in the company's database or CRM system.

Team Collaboration:

• Collaborating with team members and other departments to ensure seamless customer support and resolution of issues.

Fluency in English: Excellent verbal and written communication skills in English.

Customer Service Skills: Ability to empathize with customers, understand their needs, and provide appropriate solutions.

Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer inquiries or technical issues effectively.

Technical Aptitude: Basic understanding of technical products or services and the ability to learn and adapt to new technologies quickly.

Team Player: Ability to work collaboratively in a team environment and contribute to team goals.

Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail and quality.

Adaptability: Flexibility to work in a dynamic and fast-paced environment, including rotating shifts or extended hours as required for international support.

Sales Skills (if applicable): Basic understanding of sales principles and techniques, with a focus on customer relationship building and revenue generation.