Adam and Eve inc jobs - Customer Support Associate

Job Title:Customer Support Associate

Location: Coimbatore, Tamil Nadu 
Office Hours: 10:00 AM to 7:00 PM (6 days a week)

No. Of Openings:15

Position Type:Full-time
Salary:

• Training Period (First 3 months): ₹10,000 to ₹15,000 per month, based on performance
• Post-Training: Salary increment based on performance, additional incentives available.

·        Job Description:

·         Adam And Eve Inc. is seeking highly motivated and dynamic individuals to join our team as Customer Support Associate. The ideal candidate will be responsible for providing exceptional customer support and assistance, managing customer queries, and ensuring a smooth experience for our clients.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their queries, ensuring a high level of customer satisfaction.
• Provide clear and accurate information regarding products, services, and company policies.
• Resolve customer issues, complaints, and concerns efficiently while maintaining a professional demeanor.
• Maintain detailed records of customer interactions and follow up as necessary.
• Collaborate with team members to ensure the smooth operation of customer service activities.
• Meet performance targets related to customer satisfaction and call handling.

Required Skills & Qualifications:

• Fluency in Hindi and English (both verbal and written) is mandatory.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and provide effective solutions.
• Proficient in using computers and customer service software.
• Strong problem-solving skills and attention to detail.
• Willingness to work in a fast-paced environment.
• A positive attitude and a team player mindset.

Training Period:

• The first 3 months will be a training period where the selected candidates will receive guidance on processes, systems, and product/service knowledge.
• During the training period, candidates will receive a salary package of ₹10,000 to ₹15,000 per month, depending on performance.

Post-Training Benefits:

• After the training period, there will be an increment in salary based on performance.
• Additional performance-based incentives will be provided.

Why Join Us:

• An opportunity to grow within the company based on performance.
• A professional work environment that encourages learning and development.
• Attractive salary and incentive structure.