Ascentre Technologies jobs - BPO Analyst

BPO Analyst

Ascentre Technologies

Coimbatore

Fresher

12,000 - 20,000 Per Month

Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, MCA, 12th Pass (HSE)

Job Description

ITES and BPO Voice and Non Voice Process Domestic and International Voice Process.
MNC Company
Permanent Job
ESI and PF Benefits
All Shifts are available
Shift Allowances
Salary Based on the Performance 12000 to 20000.

Responsibilities:

Monitor and analyze call center performance data

Identify trends and patterns in call center operations

Provide actionable insights to improve service delivery

Develop and maintain reports to track performance metrics

Collaborate with call center management to implement improvement initiatives

Conduct root cause analysis on key performance issues

Assist in the development and implementation of training programs

Qualifications:

Bachelor's degree in Business, Statistics, or a related field

Proven experience in data analysis or a similar role

Strong understanding of call center operations

Excellent analytical and problem-solving skills

Proficient in using data analysis tools and software

Strong communication and presentation skills

Ability to work collaboratively in a team environment

Job Particulars

Role BPO / Customer care

EducationDiploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, MCA, 12th Pass (HSE)

Who can applyFreshers

Hiring Process Walk - In, Face to Face Interview, Written-test

Employment TypeFull Time

Job Id1779043

Job Category BPO

Locality Address Peelamedu, R S Puram, Saibaba Colony

StateTamil Nadu

Country India

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