Roles and Responsibilities

1. A desktop engineer maintains and troubleshoots the existing computers, laptops, security, and servers within their organization's network.

2. To install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance.

3. This is a very hands-on career that frequently requires the individual to respond to urgent requests and help individuals face to face.

4. This career can be found in nearly any industry that has its own business network of computers, and the desktop engineer typically has a manager to whom they report.

5. They might work on a team with other engineers and provide support to other lower-level IT technicians or company clients.

6. The work environment can vary depending on the type of company; for example, retail companies may be open earlier and later than regular business hours, while banking companies only run during regular business hours.

7. A strong background in information technology and proficiency in all of the Windows platforms is required.

Desktop Support Engineer Tasks

Answer calls or tickets to support end users with applications, hardware, software, and networking.
Create end user documentation and knowledge base articles.
Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions using ticketing tool.
Monitor backups and maintenance logs.
ISP Management, vendor follow-up, firewall monitoring
Patches update
Anti Virus Console and update management
Asset and Software License management