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Enhanceplus jobs - Customer Support Executive

Customer Support Executive

Enhanceplus

location

experience

1 Year

salary

16,000 - 20,000 Per Month

qualification

B.Com, BA, BBA/BBM, BCA, BHM, BSc

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Posted: 3 Months ago

Views: 1

Applications: 0

Openings: 1

Job Description

Roles and Responsibilities:
Manage large amounts of incoming phone calls / chat / email.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Requirements:
Fresher / Experience
HSC + 1 yrs of experience in BPO / Graduate fresher
Work from Office
5 days working
2 rotational off
cab facility

Salary : Fresher : 16k to 20k in hand+ performance based incentives
: Experience : 30% hike on last salary

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, BHM, BSc

Who can applyExperienced (1 Year)

Hiring Process Written-test, Telephonic Interview

Employment TypeFull Time

Job Id1719562

Job Category BSc/BCA/BBM , Tech Support

Locality Address Malad East

StateMaharashtra

Country India

About Company

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