Position: Customer Support Executive
Job Description:
* Ability to understand and empathize with customer needs
* Cold Calling
* Strong verbal and written communication skills.
* Analytical and problem-solving abilities to resolve customer issues effectively
* Familiarity with the company's products and related technical knowledge.
* Ability to manage multiple tasks and priorities efficiently
* Ensuring accuracy in communication and record-keeping.
* Customer Support Executive helps to ensure customer satisfaction, retain customer loyalty, and support the overall success of the company
* Conducting quality assurance surveys with customers and providing feedback to the staff.
* Possessing excellent product knowledge to enhance customer support.
* Maintaining a pleasant working environment for your team.