Job Title: Customer Support Executive.

Location: Whitefield.

Salary: 21000 CTC

Job Type: Full-time

ROTATIONAL Shift (Day Shift For Female candidates )

Languages required: English + Hindi

Client: Cogent e-Services is a globally recognized business process outsourcing (BPO) company that specializes in providing a wide range of outsourcing solutions to clients across various industries. Here's a detailed description of Cogent e-Services.

Key responsibilities include:

 Overseeing the daily operations of the branch.

 Setting targets for the branch and ensuring they are met.

 Managing customer relationships and addressing their concerns.

 Ensuring compliance with banking regulations and policies.

 Supervising staff and conducting performance evaluation.

 Building and maintaining relationships with high-value clients.

 Understanding clients' financial needs and offering appropriate banking solutions.

 Cross-selling banking products and services.

 Providing personalized financial advice and assistance.

 Handling client inquiries and resolving issues promptly.

 Assisting customers with account inquiries, transactions, and problem resolution.