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Customer Support Executive

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experience Fresher
salary 15,000 - 20,000 Per Month
qualification
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Posted: 1 Month ago
Views: 3
Applications: 1
Openings: 1

Job Description

Job Title: Customer Support Executive. 
Location: Whitefield. 
Salary: 21000 CTC 
Job Type: Full-time 
ROTATIONAL Shift (Day Shift For Female candidates ) 
Languages required: English + Hindi 

Client: Cogent e-Services is a globally recognized business process outsourcing (BPO) company that specializes in providing a wide range of outsourcing solutions to clients across various industries. Here's a detailed description of Cogent e-Services. 

Key responsibilities include: 
 Overseeing the daily operations of the branch. 
 Setting targets for the branch and ensuring they are met. 
 Managing customer relationships and addressing their concerns. 
 Ensuring compliance with banking regulations and policies. 
 Supervising staff and conducting performance evaluation. 
 Building and maintaining relationships with high-value clients. 
 Understanding clients' financial needs and offering appropriate banking solutions. 
 Cross-selling banking products and services. 
 Providing personalized financial advice and assistance. 
 Handling client inquiries and resolving issues promptly. 
 Assisting customers with account inquiries, transactions, and problem resolution. 
 Providing information about banking products, services, and policies. 
 Processing account openings, closures, and updates. 
 Handling cash transactions and maintaining accurate records. 
 Resolving customer complaints and escalating complex issues when necessary. 

Requirements: 
1. Excellent communication skills, both verbal and written. 
2. Strong problem-solving abilities and attention to detail. 
3. Ability to work well under pressure in a fast-paced environment. 
4. Customer-centric mindset with a passion for helping others. 
5. Ability to work independently and as part of a team. 
6. For experienced candidates: Prior experience in customer service or related field is preferred. 

If you are interested send your updated CV

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1750268
Locality Address Whitefield
StateKarnataka
Country India

About Company

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