Yespoho jobs - Customer Support Executive

A day in the life…
As the Customer Support Executive, you play a critical role for delivering exceptional service experience. You’ll be on the front lines providing support to guests through email, phones, and chat. You’ll become an expert in our business model, a partner to our sales team, and problem solve with the best of them. You’ll be empowered to delight and surprise our guests and given the opportunity to grow within the company. Our Yes!poho experience delivery team continues to grow and we’re looking for people who remain calm in tough situations and have a ton of personality! Is that you?

What you’d do every day
Manage guest interactions, solve problems, go above and beyond, and NEVER SAY NO.
Provide remarkable support to our sales team.
Collaborate with internal departments to advocate for our guest.
Generate new ideas and processes that will help scale our business.
Manage inbound support channels via email, phone and chat.
Coordinate logistics of Yes!poho deliveries and returns.
Delight guests and associates with unbelievably considerate care and attention to detail.

About You
You’re deeply empathetic to the problems of others.
You are humble and enjoy working within a team.
You love helping others and creating positive experiences.
You're a great listener, and you are also highly comfortable articulating your point of view.
You make friends easily and ask for help when you need it.
You routinely plan your day and organize your life and juggle several tasks at once.

What your background may look like
1-3 years of customer service experience, call center experience is a plus.
Proficient with Microsoft Word and Excel and have intermediate technical skills.
Tech savvy with experience using Salesforce is a plus.
Experience working in a chaotic environment and working well under pressure.
Experience solving complex customer problems.
A track record of having a positive attitude with the ability to adapt quickly to change.

Other details
For consideration, you must be available nights and weekends and open to working some holidays.
We can be flexible around school and second job schedules.
For consideration please submit a cover letter telling us how you would provide world-class customer service and how you like to stand out in a crowd.

Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.

Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:
Day shift

Supplemental pay types:
Performance bonus

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person