Webvio Technologies Pvt Ltd jobs - Customer Care Executive

Skills Required:

• Proficiency in English language (Voice-inbound)
• Ability to handle inbound calls from US-based customers
• Familiarity with international travel industry (Required)
• Customer service orientation with a problem-solving attitude
• Must be comfortable with night shift timings (10p.m to 8 a.m.)[Required]

Key Responsibilities:

• Answering inbound calls and assisting customers with their travel-related queries
• Providing information regarding trains ticket booking and promotions
• Resolving customer complaints and ensuring customer satisfaction
• Maintaining a high level of professionalism and rapport with customers
• Adhering to company policies and procedures

Perks and Benefits:

• Competitive salary package
• 24 paid leaves in a year
• Impressive incentive system
• Alternative week off
• Leaves of birthday ( double payment if working on birthday)
• Opportunities for career growth and advancement
• 15 days comp offs
• Leave encashment