Madhu Management Services jobs - Customer Support Associate

Customer Support Associate

Madhu Management Services

Noida, Kolkata

Fresher

13,100 - 16,100 Per Month

BA, 12th Pass (HSE)

Job Description

WORK FROM HOME

This is a complete Voice process – 100% Work from Home job.

• Designation- o Customer Support Associate (CSA).- 6months contractual

Role• Job Profile-

o Customer Support Associate will be responsible for customer service and handling online product delivery related enquires from the customer end. Provide and share information with customer by leveraging available tools and information. Via Calling support

• Mandatory Criteria-

o Minimum HS pass and Freshers can apply

o Excellent verbal communication skill in English & Hindi without major MTI

o Should not have applied for any Flipkart interview in last 3 months

o Customer orientation

o Ready to work in 24/7 Shifts

o No planned leave for upcoming 3 months after joining

o 9 hour of the day, 8 hrs. work and 1-hour break• System configuration

o Windows 10 or Windows 11o 8GB RAM

o Must have own Broadband/WIFI

o Processor I5 & above

o Power backup

o Noise cancellation USB headset ( Reimbursement will be given for 1000/-)

• Interview Rounds-o HR round - General check. - Video Call

o Should have a typing speed of 25WPM with 85% accuracy (2 Min)

o PMAPS Testo Versant 4 has to be cleared to proceed with further rounds of interview

o ECH

O Assessment (Voice Interview)– Video Call

• Payouts –• Salary for Freshers – 179447 LPA, 13.1 K/Month Inhand.

• NAPS/NATS- 13,500/- Inhand

• Salary for minimum 1 Year experience in BPO and 2 yrs. of experience in any service industry candidate – 219447 LPA, 16.1 K/Month Inhand. (Offer letter, Release letter & last 3 months of Pay slips mandatory)

• 30 Days of Training, during Training company will pay Rs. -300/day as a stipend amount and will be credited within 15 days’ post successfully completion of Training & Emp Id creation

• 100% fixed salary

• Documents Required –

o Education Mark sheets

o E-Aadhar Card (Complete DOB)

o Pan Card

Job Particulars

Role BPO / Customer care

EducationBA, 12th Pass (HSE)

Who can applyFreshers

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id1724309

Job Category Tech Support

Locality Address DLF Phase 4 , Greater Noida , Sector 15, Noida , Sector 25, Noida

StateUttar Pradesh, West Bengal

Country India

About Company

Madhu Management Services

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