Ideal Career Zone jobs - Customer Care Executive

Customer Care Executive:

Number of Opening: 8 Heads required.

Shift Timing: Rotational between 7:00 am to 11:00 pm.

Week off: Rotational.

Job Description:

·         Make outbound calls and attend inbound calls to all patient parties to follow up on medical billing for lab test.

·         Verify patient information, test details, and billing codes to ensure accurate billing and registration.

·         Explain billing discrepancies, policies, and payment options to patients and providers.

·         Handle inquiries related to test prices, booking timings and available slots.

·         Maintain detailed and accurate records of all interactions and transactions in the company's database.

·         Utilize scripts and templates as needed to ensure consistent and professional communication.

·         Provide excellent customer service and address concerns or questions with empathy and patience.

·         Assign collectors as per schedule and taken the follow up it they did the collection or not.

·         Assist in administrative tasks related to medical billing, including data entry and document management.

·         You have to achieve the monthly target to accomplish the revenue. 

Salary Range:

Customer Care Executive: Rupees13 thousands to 15 thousands per month

Experienced: Approx with 2 to 3 years of minimum experience in telesales.