Mervice Infotech jobs - Customer Support Executive

We are hiring for Customer Care Executive

Work from Office Job Salt lake sector 5

12th pass are eligible

Need candidates from Kolkata must be fluent in English and Hindi

Freshers and Experienced both are eligible

Male and female both

DAY SHIFTS FOR FEMALES/ ROTATIONAL SHIFTS FOR MALES/ CAB IS PROVIDED

SALARY 10K-11.5K INHAND

INTRESTED ONE'S SHARE YOUR CV 

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality