Pemlix Technology Solutions Pvt. Ltd. jobs - Customer Support Executive - International UK Process

Hiring for Customer Support Executive - International UK Process

English Communication is Mandatory.

Freshers and Experienced Candidates required

Full time shift

Work from Office only,

Fixed Day shift

Good salary package with incentives.

Responsibilities:

Responding to customer inquiries and resolving problems in a professional and timely manner

Assisting customers with product information, ordering, billing, and account inquiries

Providing technical support for software, hardware, and other products

Ensuring customer satisfaction and maintaining a high level of customer service

Recording and maintaining accurate customer records and information

Collaborating with other departments to resolve customer issues

Identifying and escalating complex issues to the appropriate teams

Keeping up-to-date with product knowledge and industry trends

Contributing to the improvement of customer support processes and procedures

Skills:

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to handle high-stress situations and difficult customers

Attention to detail and accuracy

Ability to multitask and prioritize workload

Familiarity with customer support software and CRM systems

Positive attitude and willingness to learn