Role Description
Are you a client whisperer? Do you thrive on building strong relationships and ensuring customer satisfaction?
If you have a knack for managing client needs with a dash of charm, this role is for you!
Required Skills
● Excellent communication and mediation skills
● Experience in client service from the Event/ Media/ Advertising Industry
● Project and People management skills
● Dynamic presentation skills
Roles and responsibilities
● Respond promptly, professionally, and accurately to client inquiries. Precisely understand the client's needs and offer suitable solutions. Prepare plans while ensuring high profitability and up/cross-sell opportunities
● articulate brand requirements and communicate them to the internal teams. Wear the brandhat and disseminate information internally. Translate client briefs into specific actionable items for different units within the team
● Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
● Cultivate lasting relationships with customers
● Keep track of the competition and revenue lost to competitors. Maintain a feedback loop between the inbound, content, and outbound teams on evolving client needs
● Maintain all records and databases in the sales CRM such as customer profiles, etc.
Ozone Inc - India | Middle East is a global experiential marketing agency specializing in creating exceptional event experiences. With a decade of trust and a reputation as innovator in the industry, Ozone Inc. blends strategy, creativity, innovation, and technology to curate brand moments that leave a lasting impact. From India to the Middle East, Ozone Inc transcends borders to craft unforgettable memories.
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