VictaMan Services Private Limited jobs - Customer Care Executive

Job Title: Customer Care Executive

Job Type: Full-time/Part-time

Languages: English (mandatory), [Other languages as required]

Experience: 0-3 years

Education: Minimum High School diploma; Graduation preferred

Job Description:

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with an exceptional experience with every interaction. You will handle inquiries and resolve concerns promptly and professionally, aiming to achieve customer satisfaction.

Key Responsibilities:

• Manage inbound and outbound customer calls in a timely manner.
• Identify customer needs, clarify information, and provide solutions or alternatives.
• Build sustainable relationships and engage customers by taking extra miles to ensure their satisfaction.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to resolve customer issues.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and exceed their expectations.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.