· Deliver and achieve the respective Business Objectives as measured by the Key Results Outcome.
· Manage large amounts of inbound/ outbound calls in a timely manner.
· Follow communication scripts effectively when handling different processes.
· Qualifying the customers as per requirements.
· Maintain follow-ups with the customer.
· Meet personal qualitative and quantitative targets.
· Strictly follow the SOP’s and guideline framed by the Company, Clients and RBI’s.
· Build sustainable relationships and engage customers by taking the extra mile.
· Meet personal/team qualitative and quantitative targets.
· Follow communication scripts when handling different topics.
· Identify customer needs, clarify information, research every issue, and provide solutions.
· Maintain customer records by updating account information.
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