We are seeking a highly motivated Software Support Specialist to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting software issues, and assisting customers with any challenges they encounter while using our software products. This role involves working closely with clients, internal teams, and external stakeholders to ensure seamless operation and high customer satisfaction.

Key Responsibilities:

Customer Support:

Provide front-line technical support for software-related issues via phone, email, and live chat.
Address customer inquiries, troubleshoot problems, and escalate complex issues to higher-level support teams as needed.
Ensure timely resolution of issues to maintain high levels of customer satisfaction.

Troubleshooting and Issue Resolution:

Diagnose and resolve software application issues, working closely with customers to understand their problems.
Collaborate with internal teams (development, QA) to report bugs, track issue resolution, and provide feedback on potential improvements.
Use problem-solving skills to handle a variety of software and technical challenges.

Product Expertise:

Develop a deep understanding of the company’s software products and services.
Stay updated on new software features, releases, and updates to effectively assist customers and provide training.

What is VastraApp?

Opportunity to work in India's 2nd largest industry with a Young and Passionate team from the Land of Denim (Ahmedabad).

We are Charmeuse Technologies Pvt. Ltd. (VastraApp). VastraApp is an award-winning startup. We began our journey in 2018 and currently, we are in our growth stage working with a team of 50+ members from the Land of Denim (Ahmedabad) and the Land of Silk (Surat).

Our journey started with a mission to become the No.1 Business App for the Indian Textile Market and now we are into Digitize India's Textiles.

We are solving the Indian textile business problem which is India’s 2nd largest market. We are pretty much on the path to achieving the mission.

At Charmeuse, we firmly believe in the concept of Employee First, Customer Second by Vineet Nayar. The whole organization is structured with Employees at the center of the organization and the whole ecosystem along with a leadership team supporting them.

If you are a believer in India and Textiles, then you are at the right place.

#GreatWorkPlace #MissionForDigitisation #GreatPeople #GreatCulture #ForIndiaByIndians