Awww jobs - Telesales Representative

Include:

 Contacting potential or existing customers to inform them about a product

or service using scripts

 Answering questions about products or the company

 Asking questions to understand customer requirements and close sales

Job brief

We are looking for an enthusiastic Telesales Representative to contribute

in generating sales for our company. You will be responsible for closing

sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator

and have superior people skills. They must be comfortable presenting

products or services over the phone as well as dealing with complaints and

doubts.

The goal is to help the company grow by bringing in customers and

developing business.

Responsibilities

 Contact potential or existing customers to inform them about a product or

service using scripts

 Answer questions about products or the company

 Ask questions to understand customer requirements and close sales

 Direct prospects to the field sales team when needed

 Enter and update customer information in the database

 Take and process orders in an accurate manner

 Handle grievances to preserve the company’s reputation

 Go the “extra mile” to meet sales quota and facilitate future sales

 Keep records of calls and sales and note useful information

Requirements

 Good knowledge of relevant computer programs (Microsoft excel, word,

email) and telephone systems

 Ability to learn about products and services and describe/explain them to prospects

 Excellent knowledge of English

 Excellent communication and interpersonal skills

 Cool-tempered and able to handle rejection

 Outstanding negotiation skills with the ability to resolve issues and address complaints