Roles and Responsibilities:
· Answering phones and explaining the product and services offered by the company.
· Contacting existing customers as well as prospective customers using scripts.
· Obtaining customer information and other relevant data.
· Asking questions to the customer and understanding their specifications.
· Resolving queries and issues related to the products and services.
· Making recordings of all the sales phone calls and sales deals.
· Taking and processing product orders in a professional manner.
· Maintaining the database of the customers on a regular basis.
· Suggesting solutions based on customer’s needs and requirements.
· Meet personal/team qualitative and quantitative targets
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