Smart Lion Private Limited jobs - International Chat Customer Support Representative

Job Title: International Chat Customer Support Representative
Location: Ahmedabad
Salary:₹24,000 CTC for Freshers
 Salary for experienced candidates will be determined based on interview performance
Shift: Monthly Rotational (Any 9 hours)
Working Days: 5 days a week

Job Description:
Are you passionate about delivering exceptional customer service in a fast-paced environment?
TTEC is looking for dynamic and customer-oriented individuals to join our team as International Chat Customer Support Representative.
 In this role, you will provide outstanding support to our global clientele through various chat platforms, ensuring a positive and efficient customer experience.

Key Responsibilities:
1. Chat Support:
Engage with customers via chat platforms to address inquiries, resolve issues, and provide timely and professional assistance.
2. Customer Assistance:
Assist customers with product information, order placement, account management, billing inquiries, and troubleshooting technical issues.
3. Problem Resolution:
Identify and resolve customer concerns efficiently while maintaining a positive and empathetic attitude.
4. Communication:
Communicate effectively with customers to ensure clarity and understanding. o Collaborate with internal teams to escalate complex issues when necessary.
5. Multilingual Support:
Utilize your language skills to support customers from different regions, ensuring effective communication and cultural sensitivity.
6. Documentation:
Maintain accurate records of customer interactions, including details of inquiries, resolutions, and any follow-up actions required.
7. Product Knowledge:
Stay updated on product features, updates, and policies to provide accurate information and support to customers.
8. Continuous Improvement:
o Proactively identify areas for process improvement and contribute to enhancing the overall customer support experience.

Qualifications:
 Excellent written communication skills in English and/or additional languages.
 Strong problem-solving abilities and a customer-centric approach.
 Ability to handle multiple tasks and manage time effectively.
 Experience in a customer support role is preferred but not required for freshers.
 Familiarity with chat support platforms and tools is a plus.