Client Of HR Tech jobs - Technical Support Engineer
Technical Support Engineer
Fresher
39,000 - 41,000 Per Month
Posted:
11 Months ago
Views:
Applications:
Openings:
1
Job Description
Designation - Technical Support Engineer
Job description
Deploy and maintain software on AWS EC2.
Deploy and maintain database on SQL server 2014,2016,2017 and 2019 using AWS RDS service.
Deploy software on client s on-premises infrastructure.
Test and deploy upgrades, patches and maintain artifacts of multiple environments such as Development, Staging, Test and Production environments of software.
Provide Application Support and work collaboratively with Development team to provide right solutions to customers.
Sustain and improve the process of knowledge sharing throughout the company as well as clients by designing and developing ThreatModeler support documents with new software release.
Maintain licensing of software for customer and internal application using Crypto licensing software.
Maintaining & Logging of Fresh desk, a cloud-based customer service software for managing customer queries using ticketing system.
Iterate on best practices to increase the quality & velocity of deployment
Provide support for integration of Single sign on services such as Okta, Azure Active directory, Active directory Federation services, Active Directory etc in Software.
Provide support for Third party integration services in software such as AWS, Azure portal, Jenkins, JIRA, Azure pipelines, Azure boards.
Provide Threat Framework information using SQL to ThreatModeler s Threat Research Center based on requirement.
Move quickly and intelligently - seeing technical debt as your nemesis
Participation in 24/7 support for high availability of the software to the clients.
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Qualifications :
Bachelors or master s degree in Computer Science or related field
Demonstrated experience of Microsoft IIS web server.
Understanding of system administration in Microsoft environments
An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
Understanding of REST APIs.
Education
BCA in Computers, B.Tech/B.E. in Any Specialization
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1727079
Job Category
Tech Support
State
Gujarat
Country
India
About Company
Client Of HR Tech
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