Kuobit jobs - Telecaller

Roles and Responsibilities:
Conduct outreach calls to users to gather feedback and address inquiries.
Maintain accurate and up-to-date user data in our systems.
Develop and implement strategies to enhance user retention and engagement.
Collaborate with the marketing team to identify opportunities for user growth.
Assist in resolving user issues promptly and efficiently.
Monitor user interactions and provide insights to improve the overall user experience.  

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level