Responsibilities:
Welcome and greet guests in a friendly and professional manner
Answer phone calls and direct them to the appropriate person or department
Handle incoming and outgoing correspondence, including emails and letters
Manage the reception area to ensure it is clean and organized at all times
Assist with administrative tasks, such as data entry, filing, and photocopying
Maintain a record of incoming and outgoing guests and employees
Handle guest complaints and resolve issues in a timely and efficient manner
Coordinate with other departments to ensure smooth operations
Maintain knowledge of company products, services, and policies
Provide support to other team members as needed
Skills:
Excellent communication and interpersonal skills
Proficient in Microsoft Office suite
Organized and detail-oriented
Ability to multitask and prioritize
Strong problem-solving skills
Professional and friendly demeanor
Ability to work in a fast-paced environment
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