FUNCTIONAL/ OPERATIONAL:
▪ Complete the logs specified by the process.
▪ Ensure adherence to time schedules.
▪ Be available for all briefings and updates.
▪ Be aware of and comply with any client / process / product updates.
▪ Share the day's performance with the TL and colleagues
▪ Refer to central information database to handle queries.
▪ Go through the database regularly to check of any updates.
▪ Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on
productivity or efficiency.
▪ Maintain high customer satisfaction rating as per the feedback taken by various
agencies/ authorities.
▪ Take steps to improve on performance based on coaching.
General Security
Responsibilities:
▪ Adhering to Information Security Policies and Procedures of Teleperformance
▪ Ensuring compliance to Information Security Policies and Procedures
Specific Security
▪ Understand and Comply with Information Security Policies and Procedures and
report all security incidents.
▪ Ensure the audit non-compliances are fixed within the stipulated timelines.
▪ Protect information entrusted to you.
▪ Follow the information labeling and handling procedures based on the
classification level of the asset.
▪ Follow the Clear Screen and Clear Desk Policy.
▪ Adhere to the Internet Code of Conduct, email usage policy and customer
information and data security policy.
Comply with the Non-Disclosure Agreement.