City Lifts Pvt Ltd jobs - Customer Support Executive

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Generating problem reports, logging issues, escalation of critical issues.
  
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
  
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  

Required Skills:

• Good reasoning and analytical skills
• Good listening skills
• Good communication Skills