Customer Service Associate jobs in Kolkata at SkillCare

The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow.

Responsibilities:

Responding to customer inquiries via phone, email, live chat, or in person with accuracy and efficiency

Resolving product or service problems by clarifying the customer's complaint, determining the cause of the issue, selecting and explaining the best solution, and following up to ensure resolution

Processing orders, forms, applications, and requests from customers

Maintaining a thorough knowledge of the company's products or services to provide accurate information to customers

Documenting customer interactions, transactions, comments, and complaints in a CRM system or customer service database

Working closely with other departments to find solutions and resolve matters in a timely manner

Managing a large volume of customer calls or messages while maintaining a positive, empathetic, and professional attitude

Providing feedback on the efficiency of the customer service process to help improve customer experiences

Identifying and assessing customers' needs to achieve satisfaction and provide personalized service

Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution

Following communication procedures, guidelines, and policies set by the company

Continuously learning about new products and services to enhance the support provided to customers

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