Job Title: Call Center Representative

Location: Mumbai

Job Type: Full-time

Job Summary: We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by handling inquiries, resolving issues, and maintaining a positive company image.

Key Responsibilities:

Answer incoming calls and assist customers with inquiries related to products/services.
Provide accurate information and respond to customer questions promptly.
Resolve customer complaints and issues effectively while maintaining a professional demeanor.
Document customer interactions and transactions in the company database.
Follow up on customer interactions as needed to ensure resolution.
Collaborate with team members and other departments to improve customer satisfaction.
Adhere to company policies and procedures to maintain quality assurance standards.
Perform other duties as assigned by supervisors.

Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in a call center or customer service role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage time effectively.
Availability to work flexible hours, including evenings and weekends if required.

Benefits: