Key Responsibilities:
Handle inbound and outbound calls related to customer inquiries, orders, and service requests. Maintain positive and professional communication with customers.

Provide information on company products, services, and pricing.

Follow up with potential and existing clients to build strong customer relationships.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Mumbai-based company, a leading supplier of high-quality construction machines, equipment, and accessories.

Rest of the company details along with the company website shall be given once the candidate is shortlisted for the interview with the founder of the company.