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Fresher 
20,000 - 25,000 Per Month Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers.
Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
Follow up (Chat, Call and Email) with customers in case of pending / escalated issues. § Communicate clearly and effectively with customers.
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
Productivity - Number of chats handled, resolution time, first response time.
Quality - CSAT, Quality score.
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